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Returns/ Exchange Policy

Lulie Bug’s Boutique’s biggest and most important goal is to please our loyal customers. If you are not completely satisfied with your order we will do everything we can to try and make it better provided that the return/exchange criteria is met.  

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. After the 3 business days, there will be nothing we can offer. If you were sent incorrect items or are missing items from your order, please contact our customer service team within 7 business days so that we can get that mishap sorted out for you!

 

Hassle Free Returns

Lulie Bug’s Boutique tries to make the return process as simple as possible. We have spelled out the process below so that you’ll know just what to expect. We know that ordering things online can be worrisome because you can’t try anything on, and because of that, we try our best to be very return-friendly. However, there are certain rules that must be followed so that we can help you out!

  • Any items you purchased must be returned within 14 days of shipping and all items are only eligible for store credit issued to your customer account. . Anything after the 14 days will not be accepted and you will be responsible for shipping costs to get it back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 30 days. Anything that smells of smoke/odors/perfume, has stains, animal hair/dirt, or has been washed/worn or damaged by you will not be taken back. It must be in its original condition with tags still attached.

  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. You will be responsible for shipping costs to get them back to you.

  • Online orders can be returned in-store for exchange or store credit.

  • Don’t forget that your original shipping cost is non-refundable.

*****We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages. Lulie Bug’s Boutique reserves the right to deny or refuse a full refund based on the returned condition. Items that do not meet our criteria are subject to denial.*****

Please send returns to:

Lulie Bug’s Boutique

22074 Hwy 216 Ste C

McCalla AL 35111

 

Exchanges

We have a limited number of each crush worthy styles featured on the site and, because of this, we can’t provide an exchange. However, Lulie Bug’s understands the frustration and we will issue you a store credit to your customer account as soon as possible! If the right size in the right style is available, you can use your store credit to snatch it back up!

 

Clearance

All Clearance Items are FINAL Sale. Any promotional/flash sale items can be returned for store credit if they meet all the return criteria. ALL SALES FINAL ON EARRINGS, SEAMLESS BOTTOMS, HAIR ACCESSORIES (INCLUDING HATS) SOCKS AND EYEWEAR. THIS IS FOR HYGIENIC PURPOSES AND THERE WILL BE NO EXCEPTIONS ON THESE ITEMS.

Defective Items

If you believe you have received an item with a defect we must be contacted within 3 business days of the date it was delivered to you in order for you to get a replacement. After the 3 business days, there is nothing that we can do.

Once we receive returns they will be processed within 3-6 business days and at this time you will be issued a store credit through your customer account email in the price of the item or items you sent back minus the shipping charges that were paid to get the items to you. We are not responsible for the return shipping charges, you will be responsible for that. Please note that all store credits will expire after a year! All denied returns will be donated to charity if not claimed within 30 days. This credit will be placed on the customer account that was created at checkout. If the customer checks out as a guest they will need to create a customer account in order to redeem a store credit.

 

Once again, here is a simple breakdown of the policies and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a store credit to your customer account. We cannot issue refunds.
  • All returns must be received within 14 days* of the date that we ship out your order.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed, un-worn, and all tags must still be attached. No stains or odor. This includes perfume, smoke, or animal odor.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow 5-7 business days to process your return once it is received.

*Please allow 3-7 days for package transit. This will ensure that we receive your return within the 30 day window.

 

Gift Cards (Store Credit)

Oh how we love store credit!! Here are a few things to remember about your store credit that will be issued to your customer account:

  • If you choose an item you adore, and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout.
  • Store credit expires within 1 year of date of issuance

 

Changing or Cancelling Your Order

Sometimes things happens and you need to change or cancel your order. We understand and are here to help, but you must contact us immediately! Once the order has begun processing (usually within 2-4 hours) we will be unable to make any changes to your order.

 

Adding Items to an Order You Just Placed

Did you leave something off? Or forget to add that gift you were originally shopping for in the first place? We may be able to add the item to your existing order, but only if we have not begun processing your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at info@luliebugs.comand include both order numbers in your message.